General Terms and Conditions


Area of application

In principle, you as a consumer can purchase our products from the Dr. E. Voss Professional Care cosmetic institutes.

Our business partners purchase their products directly from us.

We accept direct orders via our online shop under the following conditions:

Consumer – You specify your cosmetic institute in the space provided during the ordering process.

Business partner – you present a valid trade licence from the beauty trade when placing your order / you are already a registered partner / customer with us. You order by telephone or send us an e-mail with your order to


The sales contract is concluded with EVBC Beratungs GmbH, Dieselstraße 14B, 50859 Cologne, Germany.

Responsible for the content according to § 5 TMG: Dr. E. Voss & Mrs. Dipl. Ing. Britta Schüler-Voss, Local Court Cologne HRB 65299, USTID DE 264135040

Managing director: Dr. Eckart Voss, Dipl. Ing. Britta Schüler-Voss.

You can find more information about us in the imprint.

You can reach our customer service for questions, complaints and claims by calling +49 (0) 2234 9282660.


The conclusion of the contract is only possible in German and English. The presentation of the products on the website does not constitute a legally binding offer, but a non-binding online catalogue. You can inform yourself about the products on this website. You can order the products via the online shop or by telephone on +49 (0) 2234 9282660. Please state the name of the product and the desired size in ml. We will confirm your order by e-mail.


We are liable for material defects and defects of title in accordance with the relevant statutory provisions, in particular §§ 434 ff BGB (German Civil Code).

Warranty claims by entrepreneurs expire one year after delivery.


Shipping costs are added to the product prices indicated.

For consumers: For delivery within Germany we charge a flat rate of € 4.90 and to Austria we charge a flat rate of € 10.00 for shipping and packaging.

For business customers within Germany from € 300.00 net free shipping. For orders below that, the costs for shipping and packaging are € 7.90. For delivery to other EU countries we charge a flat rate of € 10.00 (Balearic Islands/Canary Islands € 25.00). (For business customers we calculate the price of the shipping costs depending on the weight of the order). Deliveries to non-EU countries usually incur additional customs duties, taxes and fees. Such orders are coordinated individually. Shipping and packaging costs are available on request.


Your orders usually leave our post office one day after receipt. Experience shows that orders within Germany and to Austria arrive 1 to 3 working days after dispatch. Deliveries to Switzerland, Liechtenstein and other EU countries take about 2 to 7 working days. Currently, we only deliver within Germany and to Austria for orders in the online shop. For deliveries to Slovenia, the Czech Republic, Italy or the Netherlands, please contact us. We will be happy to forward you to our local business partners.


You have three options. Payment in advance, direct debit or cash on delivery. Please note that there are additional costs for the cash on delivery method.

Direct debit – Your bank account will be debited within 2 weeks of your order.

Prepayment – If you choose the prepayment method, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Cash on delivery – If you choose the payment method cash on delivery, an additional fee of € 5,00 will be charged.


Is possible in our flagship store in Cologne. Bel Etage Cosmetics, Dieselstraße 14B, 50859 Cologne.

In this case, you can also pay by EC card upon collection.


Consumer Cancellation Policy

According to § 13 BGB (German Civil Code), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor professional in nature.


You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (EVBC Beratungs GmbH, Dieselstraße 14B, 50859 Cologne, Tel: +49 (0) 2234 9282660, E-Mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract.


If you revoke this contract, we must return to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us). We must repay the payments without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You will only have to pay for any loss in value of the goods if this loss in value is due to a treatment error for which you are responsible.



The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded, for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature, for the delivery of fragrance samples.



(If you wish to cancel the contract, please complete and return this form).


EVBC Beratungs GmbH Dieselstraße 14 B 50859 Cologne, Germany



I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


– Ordered on (*) / received on (*)


– Name of the consumer(s)


– Address of the consumer(s)


– Signature of consumer(s) (only in case of paper communication)


– Date _______________ (*) Delete where not applicable.


End of the withdrawal form

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